Safety
How Maren handles the hard moments.
Maren listens for distress and crisis language in what you write. That check happens on our server, before she answers — never on your device, and never as something you have to trigger. Every message is scored into one of four tiers, numbered 0 through 3. Here is exactly what each one does.
The four tiers, 0 through 3
Tier 0 — nothing flagged
Most of a conversation lives here. Maren just talks with you the way she normally does.
Tier 1 — distress
Burnout, exhaustion, hopelessness, moral injury, numbness, or “I can’t do this anymore” about the job. Maren stays in the conversation and works with it. If several messages in a row carry that weight, she slows the pace down, offers something simple and grounding, and mentions the crisis lines are there — without treating you like an emergency.
Tier 2 — elevated
Passive thoughts of not being here, self-harm language without a plan, feeling others would be better off without you, leaning on substances to cope, or references to taking or diverting medication. Maren says what she heard out loud instead of stepping around it, asks about your safety plainly and only once, and a crisis banner appears with 988 and Crisis Text Line. You can dismiss the banner.
Tier 3 — acute
Intent, a plan, means, a timeline, an attempt in progress, or harm to a patient or another person. Maren stops the reflective conversation. She names what she heard, says plainly that this is beyond what she can hold, and hands off. A crisis panel stays on screen with tap-to-dial 988 and 911, and that thread stops taking new messages — with a line explaining why and a button to start fresh whenever you want.
If you tell Maren about medication or diversion
If you mention taking or diverting medication, Maren treats it as a health matter, not a disciplinary one. Nothing is reported to anyone. She will point you to 988 if you are in danger, and to your state's nurse peer-assistance program, which exists in every state and is confidential.
If you tell Maren about harm to a patient or someone else
Maren cannot and does not report anything to anyone. She will stop the reflective conversation and point you to a human. If a patient is at risk, use your facility's incident process; Maren is not a channel for that.
Escalation means resources, not reporting
When Maren escalates, the only thing that happens is that she points you toward 988 and Crisis Text Line (text HOME to 741741). No one on our side is notified. No email goes out. No staff alert is created. There is no on-call person reading your words, because there is no one to read and nothing written down.
988 and Crisis Text Line are independent services. They have no connection to your employer, your manager, your health system, or your board of nursing.
What gets recorded
One anonymous tick that a safeguard fired, and which tier it reached — 0 through 3, the same numbering the classifier itself emits and the same numbering stored in our database — with a timestamp, whether the crisis banner was shown or the thread was paused, and the two-letter US state the request came from (for example, TN). That’s it. No name, no user id, no session id, no IP address, no city, no words, no excerpt, no keywords — nothing that could be traced back to you or to a conversation. It exists so we can tell the safeguards are still working and file the anonymous state safety reports some states require.
If several distressing messages show up in one conversation, Maren notices that within that conversation only. The count lives in memory for the length of the thread and is never saved.
Maren is not clinical care
Maren does not chart, diagnose, treat, or contact anyone. She is a companion, not a clinician, and nothing here creates a medical record or a clinical relationship. If you need care, please reach a licensed clinician — and if you are in danger right now, call 988 or 911.
For what we store and never store, see Privacy & security.